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Plan Signup
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Do you offer a free trial?
Yes. We offer a free 30-days demo of TheEZSuite, no commitment or credit card required. Should the customers be more committed, they are also offered a free 60 days trial(until 100 domains are given out).
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Can I change plans anytime?
Yes. You can change plans at any time by contacting our customer service team at support@theezsuite.com.
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Can I cancel anytime?
Yes. Though we hate to see you go, you can cancel your store at any time. There are no long term commitments on any plans.
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Can I upgrade my plan?
Yes. You can change plans at any time by contacting our customer service team at support@theezsuite.com.
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Can I downgrade my plan?
No. We don't offer downgrade of your plan but we do offer a 30 days free demo which you can use to see if TheEZSuite is right for you.
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How do I upgrade my free plan to a paid plan?
Yes. We offer a free 30-days demo of TheEZSuite, no commitment or credit card required. Should the customers be committed, they are also offered a free 60 days trial(until 100 domains are given out).
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Is there a contract for the plans?
No. Payments are made month-by-month and you can cancel at any time. If you cancel we will stop billing you immediately.
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Do you offer refunds?
No. We don't offer refunds, but we do offer a 30 day free demo which you can use to see if TheEZSuite is right for you.
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Which payment methods do you accept?
You can pay with credit card or directly via a PayPal account. All prices are in SGD dollars.
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Can I use my own domain name?
Yes, you can use your own domain name. If you have not purchased a domain name, you can purchase one through us by choosing a plan above. If you have already purchased a domain name through a third party domain registrar, then we will provide you with the settings that you will need to apply in your domain registrar in order for the domain to work on your TheEZSuite store.
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Can I transfer my domain over to the TheEZSuite?
Yes. You can contact our customer support team at support@theezsuite.com and transfer your domain over to TheEZSuite.
Please provide us the below information for domain transfer purpose:
- Domain Login User ID
- Domain Login Password
- Authorization Code / EPP Code
- Current Domain Registrar Login URL
- Unlock/Unprotect Domain Name
- Release Domain WHOIS record to public (unsubscribe for whois privacy)
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I am thinking of switching over from my current hosting, can I import my stuff?
No. Currently, we don't offer the options to import your stuff into TheEZSuite.
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Can I use a sub domain for my store?
Yes. You can request to use your own sub domain by contacting our customer service team at support@theezsuite.com.
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Is SSL certificates part of the plans?
You can include SSL certificate as part of your plan by contacting our customer service team. We offer the SSL certificate at SGD130 / yearly with a setup fee of SGD50.
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Does The TheEZSuite come with email accounts?
Yes. The TheEZSuite comes with email account relating to your domain name.
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Do you charge transactional fees?
To find out more details about the pricing related items - please visit https://www.paypal.com/sg/cgi-bin/webscr?cmd=_display-fees-outside As an initial incentive you will receive 2 months of free processing with certain limitations. Please refer to the website for additional information.
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Do I need to install The TheEZSuite?
No. You can easily make changes or add new products anytime, anywhere as long as you are connected online.
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What support options do you provide?
You can email us at support@theezsuite.com or to speak with one of our support team, please call +65 6408 9713. Our office is open from 9am to 6pm Monday to Friday.
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Getting Started
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I have signed up, now what?
You will be receiving your login details immediately via email after you have sign up. Domain name will be available after 24 working hours.
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Store Design
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How do I change my store design?
You may choose from our wide variety of ready made store designs under the design setting in TheEZSuite.
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Can I upload my own logo?
Yes. You can upload your own logo under the store setting in TheEZSuite.
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Can I customize the template?
Yes. You can customize your own colour and other settings in TheEZSuite.
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Payments
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How do I setup an account on PayPal?
Setting up a Paypal account is very easy and can be completed in minutes. It is a part of TheEZSuite signup and will enable you to connect with over 240 million buyers worldwide.
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What is the difference between personal, premier and business account?
In order to setup your store up and running at TheEZSuite, we would need you to have a merchant account setup. For additional information please visit - https://www.paypal.com/sg/cgi-bin/webscr?cmd=_home-merchant&nav=1 .
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Why do I need to signup as a business account on PayPal?
As a key piece of setting up your business with TheEZSuite you would require a PayPal merchant account to conduct business and receive payments.
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Can I use a personal account for setting up my store?
No. In order to setup your store and receive payments, you would need to setup a PayPal merchant account.
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Can I use a premier account for setting up my store?
No. In order to setup your store and receive payments, you would need to setup a PayPal merchant account.
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Why do I need to signup for PayPal for a trial? I thought it was a free trial?
There is a 60 day free trial. We require you to sign-up via PayPal to confirm your identity and business account information. This will immediately enable you to accept worldwide payments to help start and grow your business.
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How do I setup a business account on PayPal?
Setting up a Paypal account is very easy and can be completed in minutes. It is a part of TheEZSuite signup and will enables you to connect with over 240 million buyers worldwide.
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How can I accept credit cards for my TheEZSuite store?
In addition to giving your business the ability to accept Paypal payments - additionally processing credit card payments is included in the solution for your store.
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What credit cards are accepted for my TheEZSuite store?
PayPal accepts all major international credit cards.
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Can I process a refund with my customer's payment at my TheEZSuite store?
The process will be handled via PayPal. Please refer to their website for additional information.
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Shipping
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How do I setup shipping options in my TheEZSuite store?
You can access and alter your shipping options at TheEZSuite's shipping setting.
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How does The TheEZSuite calculate shipping?
You can refer to our partner, SingPost's Postage Calculator here.
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How do I configure free shipping?
You can configure free shipping options at TheEZSuite under the shipping setting.
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Can I disable international orders?
You can configure your international shipping options at TheEZSuite under the shipping setting.
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Can I set a handling fee for my orders?
Yes, you can set the handling fee at TheEZSuite under the shipping setting.
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What shipping methods or options can I offer my customers?
Our partner, SingPost, offers you to serve up to over 220 countries and territories with SingPost's worldwide and local delivery services. For further enquiries, please contact SingPost's sales team at 6845 8000.
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Shipping with SingPost
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What fulfillment support can SingPost help provide for my business?
SingPost provides one-stop solutions from warehousing, fulfillment to delivery services. Fulfillment support can be customized according to your needs.
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Does Singpost provide international courier services?
SingPost offers you with both international and local delivery service with Speedpost Service.
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Does SingPost provide warehouse fulfillment services?
Yes. SingPost provide one-stop solutions from warehousing, fulfillment to delivery services. For further enquiries, please contact SingPost sales team at 6845 8000.
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Does SingPost offer storage services for my products?
Yes. SingPost offer storage service with SingPost's S3 - your one-stop self storage solution. You can learn more about SingPost storage service here.
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How do I sign up for SingPost's services?
Simply sign up for a SingPost Corporate Account by filling up the application form. You can download the form from TheEZSuite.
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What is Speedpost?
Speedpost offers the most complete delivery solutions, both worldwide and Islandwide, to more than 220 countries.
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Can I track the product delivery status to my customers?
You can track your item status by calling Speedpost Hotline at 1800 222-5-777 or via Speedpost's website.
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Who should I contact at SingPost to find out more?
For further enquiries, please contact SingPost sales team at 6845 8000.
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Do I receive any discounts or incentives from SingPost?
You get to receive up to 20% off for packages and 10% off for documents delivering to your customers globally. For further enquiries, please contact SingPost sales team at 6845 8000.
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Billing
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How do I cancel my TheEZSuite plan?
Yes, you can cancel your store at any time. There are no long term commitments on any plans. You can email us at support@theezsuite.com.
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How do I contact TheEZSuite for billing enquiries?
You can email us at support@theezsuite.com or to speak with one of our support team, please call +65 6408 9713. Our office is open from 9am to 6pm Monday to Friday.
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How do I login to my TheEZSuite account?
You can login at http://cp.theezsuite.com with your user ID and password.
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Checkout
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Does TheEZSuite provide SSL certificates?
You can include SSL certificate as part of your plan by contacting our customer service team. We offer the SSL certificate at SGD130 / yearly with a setup fee of SGD50.
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Is the checkout secure?
Yes, we do not transfer credit card information TheEZSuite store, transactions will be done securely with PayPal.
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How do I contact TheEZSuite for billing enquiries?
You can email us at support@theezsuite.com or to speak with one of our support team, please call +65 6408 9713. Our office is open from 9am to 6pm Monday to Friday.
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How do I setup PayPal?
In order to setup your store up and running at TheEZSuite, we would need you to have a merchant account setup. For additional information please visit - https://www.paypal.com/sg/cgi-bin/webscr?cmd=_home-merchant&nav=1 .
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Email Accounts
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How do I setup my email account?
You will receive an email configuration guide after signing up at TheEZSuite.
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Is there a webmail for accessing my emails?
Webmail is located at http://webmail.domain.com where domain.com is your actual domain name.
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How many email accounts does TheEZSuite provide?
We offer 10 accounts for basic, 30 accounts for intermediate and 50 accounts for advanced package.
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How do I setup my Email with Microsoft outlook?
First, you must gather the below information:
Type of email account you have: POP, IMAP
- Outgoing Mail (SMTP) Server: mail.yourdomain
- Incoming Mail (POP3) Server: mail.yourdomain
- E-mail Account Username : Your Full E-mail Address
- E-mail Account Password : Your E-mail Password
- Open Outlook 2007 and click "Tools" in the menu bar, then select "Account Settings."
- In the "Account Settings" window, from the E-mail tab click on the "New" button.
- On the bottom of the "Add New E-mail Account" check the box for "Manually configure server setting or additional server types", then click "Next >".
- Make sure that "Internet E-mail" is selected then click "Next >".
- In the "Add New E-mail Account" window fill in the below setting and then select the More Settings button.
- Select the Outgoing Server tab.
- Select My outgoing server (SMTP) requires authentication.
- Select Use same settings as my incoming mail server.
- Click OK.
- Now click "Finish" on the following window Congratulation window.
- Your E-mail account should now be successfully setup. Your new mail will be shown in the left side panel under the "Inbox" folder.
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How do I setup my Email with Apple Mail 2.x for Macintosh OS X?
First, you must gather the below information:
Type of email account you have: POP, IMAP,/
- Outgoing Mail (SMTP) Server: mail.yourdomain
- Incoming Mail (POP3) Server: mail.yourdomain
- E-mail Account Username : Your Full E-mail Address
- E-mail Account Password : Your E-mail Password
- Open Mail using either the shortcut in your dock, or in "Applications" folder.
- From the File menu, select Add Account.
- In the pull-down menu labeled "Account Type" choose your e-mail account type. Generally speaking, most email accounts are POP accounts. Enter your full name and email address.
- Click Continue.
- Enter your incoming mail server (also known as the POP3 server), user name, and password.
- Click Continue, mail will attempt to verify the data you entered.
- Make sure Use Secure Sockets Layer (SSL) checkbox is empty.
- Click Continue.
- Type in your Outgoing Mail Server (also known as a SMTP server).
- Check the User Authentication checkbox and enter your user name and password.
- Click Continue, mail will attempt to verify the data you entered.
- Make sure Use Secure Sockets Layer (SSL) checkbox is empty.
- Click Continue.
- Make sure the information you have entered is correct. Click Continue.
- Click Continue and your account will be setup in Apple Mail. To add another email account, click Create Another Account. To finish the process, click Done.
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How do I setup my Email on iPhone?
- If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
- Tap Other.
- Tap in the Name box and enter your full name.
- Tap in the Address box and enter your full e-mail address (for example, johndoe@yourdomain.com).
- Tap in the Password box and enter your password.
- Tap Save.
- Tap either IMAP or POP.
- Under Incoming Mail Server Host Name, enter either mail.yourdomain.com for IMAP or mail.yourdomain.com for POP.
- Enter your user name (for example, johndoe@yourdomain.com) and your password.
- Under Outgoing Mail Server Host Name, enter your SMTP server name mail.yourdomain.com
- Enter your user name and password.
- Tap Save.
Note: If your ISP blocking the SMTP port 25, please enter mail.yourdomain.com:366 as your SMTP Server.
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Marketing
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Can I add in promotional banners in my store?
Yes. You can add in unlimited banners in your store.
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How do I setup my Facebook store?
You can setup your Facebook store with our TheEZSuite Facebook app found in TheEZSuite.
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How does the discount coupon work?
You can set the discount based on date availability, product or order based.
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Can I limit the number of times a coupon is used?
Yes. You can set and limit the number of times a coupon is used.
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How does my customer use the discount coupon?
Your customer can use the discount coupon when they are checking out their shopping cart.
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Categories
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What does product category meant?
Product categories allow you to categorize your products.
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TheEZSuite Statistics
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What does low stock report meant?
Low stock report allows you to keep track of your products which are low stock quantity.
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What does order summary meant?
Order summary allows you to have a quick view of your order summary report.
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What does customer summary meant?
Customer summary allows you to have a quick view of your top customers who buy most in your store.
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What does product summary meant?
Product summary allows you to compare your products which are most viewed, added to cart and ordered.
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DNS - Domain Name System
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What does DNS meant?
DNS stands for Domain Name System. In order to point your domain name to your store, you will need to tell the DNS where to look for your store. Your store is hosted on TheEZSuite servers; therefore you need to point your domain's name servers, or DNS, to TheEZSuite for your store to be live on your domain name.
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How do I point my website domain to my TheEZSuite store?
You will need to contact your registrar - the company you originally purchased the domain name from - and either navigate through their control panel to locate the DNS settings or contact the registrar directly for assistance. There will be a primary and a secondary name server you need to point to:
Primary: ns12.localdns.com
Secondary: ns13.localdns.com
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Can I purchase a domain name through TheEZSuite?
Yes. You can purchase one domain name for your store at TheEZSuite.
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Search Engine Optimization
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What is Search Engine Optimization?
Search engine optimization or also known as SEO is the active process of optimizing a web site's on page and external elements in order to increase the traffic the site receives from search engines.
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How do I get my store to be showing up on Google and other search engines?
At the TheEZSuite, we provide a place to insert your Meta content, as well as enabling you to setup your sitemap and submit to Google. Other key elements include developing ongoing useful content for your potential and current customers alike and having your content sticky enough to attract other sites linking to your content. However this is not a means to an end and will not guarantee you will be showing up on search engines immediately. You can easily find a lot of information by just searching for the phrase, "Getting Started with Search Engine Optimization" to help you get started.
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Tax
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How do I setup my tax settings?
You can set the tax settings under the settings section in TheEZSuite.
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General
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What is Google Analytics?
Google Analytics shows you how people found your site, how they explored it and how you can enhance their visitor experience. With this information, you can improve your website return on investment, increase conversions and make more money on the web.
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What is Google Adwords?
Google AdWords helps you connect with potential customers whom are looking for products and services like yours. You'll select keywords related to your products and services, and choose how much you'd like to spend on each click on your ad. Your text-based ads will appear in search results and on Google's content network based on your bids for keywords.
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What is TheEZSuite Facebook store?
The TheEZSuite Facebook store is an application which enables you to list your products on your Facebook page.
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What is Google XML sitemap?
Sitemaps are a way to tell Google and other search engines about pages found on your online store. Creating and submitting a Sitemap helps make sure that Google and other search engines knows about all the pages on your online store, including URLs that may not be discoverable by search engine spiders.
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How do I change my password for my TheEZSuite store?
You can change your password under the user profile in TheEZSuite.
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How long does it take for my website to be up?
You can immediately access your online store at TheEZSuite and start building once you have successfully signed up. However it will take around 24-48 hours before your website domain is live.
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How much storage space does my TheEZSuite store has?
We do not limit the storage space for your online store. You are able to upload up to 100 products in basic package, 500 in intermediate package, and 10,000 in advanced package.
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